JustWare Platform Implementation a Success in Pima County, Arizona

New Dawn Technologies’ JustWare | Defender is live in Pima County, Arizona, as the first-of-its-kind Platform Implementation project. The office of the Pima County Public Defender recently took on a large scale software conversion project to better serve the needs of citizens living within the Tucson area.

Before the implementation of JustWare, each of the departments within Pima County’s defense system was using their own case tracking systems. Michael Loughridge, project manager for the Pima County platform implementation said, “I wanted to replace all their old legacy stuff with something that was modern, efficient, reliable and, most important, scalable.”

Loughridge and the Pima team chose to drive the project and tackle implementation on their own in a customer-driven platform. The office of the Pima County Public Defender was able to adapt the robust software to the county’s specific needs on a schedule that was customer driven.

“We did it because we could do it,” Loughridge said of driving the Platform Integration of JustWare for Pima County. “JustWare has a good built-in architecture; it simply makes sense from a data point of view and user interface point of view.”

Loughridge says that in addition to adopting a Platform Implementation model because they could, the decision was also a financial issue. “We knew JustWare was the product we wanted to purchase. We didn’t want to skimp on product or the number of licenses that we could purchase—instead we wanted to do whatever work we could to make the implementation of JustWare best fit our needs.”

Loughridge and his team defined code tables, customized automated document templates, implemented innovative reports and partitioned access for specific case types. They also took on the data conversion process of the implementation and will continue to create their own interfaces using the JustWare API (Application Programming Interface).

“By driving the project to fit the needs of Pima County and the constituents they serve, the public defense system of Pima County has implemented our highly configurable JustWare solution to reduce cost without reducing quality,” said Bart Liechty, sales executive who worked with Pima County project manager, Loughridge, on the platform implementation of JustWare | Defender.

Pima County, Arizona, is home to more than one million people; the county seat is Tucson.

“Our customers in Pima County, Arizona have a software solution to automate their specific needs,” said Thomas P. Higgins, CEO and President at New Dawn Technologies. “This customer-driven implementation illustrates the robust and customizable nature of JustWare.”

New Dawn Technologies has been serving communities worldwide for more than 16 years by providing leading edge web-based case management software, public access software, and data sharing solutions for every type of government agency.

By developing smart technologies, New Dawn also builds strong communities. New Dawn Technologies serves government customers—from criminal courts to specialty, civil, and municipal courts; attorney generals and county prosecutors to public defenders; community corrections and probation to child, family, and health services. New Dawn’s JustWare | Solution Suite is scalable and flexible enough to use in a single agency or in a large, multi-agency project spanning several states.

For more information on New Dawn Technologies or to schedule a personalized online demonstration, visit us online: www.newdawn.com/demo. You may also wish to follow us on Twitter (@newdawntech), Instagram (@newdawntech) and like us on Facebook (www.facebook.com/newdawntech).
Contact: Jacoba Poppleton, jpoppleton@newdawn.com; 435-713-2100, ext 4251