York, Pennsylvania
York County Public Defenders selected JustWare | Defender to meet their goals of a user-friendly, secure case management solution, adding to the security and efficiency of both their agency and their community.
AGENCY IMPACT
Before JustWare, the York County Public Defender’s Office got by with a paper filing system and Microsoft Excel spreadsheets. Soon, however, office staff realized that this system wasn’t keeping up with their own needs, or the needs of their community. As a result, York County began searching for a new solution that would satisfy the demands of attorneys, staff, and IT personnel–something efficient and simple as well as work in the IT departments existing Citrix environment.
JustWare was my first choice early on. Quite frankly, no other program was competitive to the options available. Essentially, JustWare offers a case virtual reality where the possible use relative to case management is endless.
Bruce Blocher, Chief Public Defender
“All demos of automated systems were held jointly by Public Defender Department management and the Information Services Department,” explained Mary Jane McCluskey, Project Supervisor. “This helped narrow the search to solutions that were not only functional for attorneys and staff, but met the security and technology features that Information Services demanded.”
York County Public Defender’s Office selected JustWare | Defender after watching multiple online JustWare demonstrations and talking to another New Dawn customer.
So, how did York County benefit from choosing JustWare?
“I love JustWare,” said Erin S. Thompson, Esq., Senior Assistant Public Defender. “I like having one place to look and see what has been done on a case and who has done it. It is no longer necessary to track down a paper file to see what notes may have been scribbled on the file.”
McCluskey added, “The fact that all case notes are in the system helps an attorney who has to pick up a case and try it for a colleague.The clerical staff greatly appreciates the fact that documents can be generated for the system with all relevant case data, and management loves the fact that all documents are now standardized.”
COMMUNITY IMPACT
JustWare has helped move York County Public Defender’s Office one step closer to simpler times and a giant leap toward efficiency.
“The document generation feature is wonderful. It makes life so much easier,” said Thompson. “I love the fact that I am doing things with the system and computers in general that I never thought I could do.”
Due to JustWare’s elegant ability to reduce unnecessary data entry, streamline office workflow, and improve caseload management, York County Public Defender’s Office has been able to focus more time and effort on doing what matters most–protecting the rights of its citizens and serving the community of York County.