As a New Dawn customer, you are more than just a name on a long list. You are family, and we take care of you as such. We hold that attitude in everything we do with you—from implementing your software, to training you on its usage, to supporting you afterward. Whether you are part of a two person office or court or a 5000-user statewide multi-jurisdictional project, you’ll know that we value and strive to deserve your trust in us.
We offer many services to help you:
Professional Services: When implementing a new case management system, you want to pick the right partner to help you. We provide a complete solution, from consultation at the project start to support and continued training after go-live.
Purchasing Services: The search for the ideal case management solution can be a long, trying process. New Dawn offers a variety of resources to assist you in the process, including small government service offering focused on smaller jurisdiction implementations, transaction-based, cost per case pricing, or grant/RFP writing assistance.
Ongoing Support: In large part to our service team, New Dawn maintains a 98% customer retention rate. After your court or agency implements a New Dawn integrated case management solution, you will have access to this dedicated customer support staff team for questions and assistance. Find out more about the ongoing support services we offer to all our customers.