As a New Dawn customer, you are more than just a name on a long list. You are family, part of our community. We hold that attitude in everything we do with you — from implementing your software, to training you on its usage, to supporting you afterward. Whether you are part of a two-person office or court or a 5000-user statewide multi-jurisdictional project, you’ll know that we value and strive to deserve your trust in us.
We offer many services to help you:
When implementing a new case management system, you want to pick the right partner to help you. We provide a complete solution, from consultation at the project start to support and continued training after go-live.
New Dawn provides many options to our government customers to best serve their deployment and case management needs. At New Dawn, we know that each court and agency operates differently and while one type of deployment may work for some agencies — it doesn’t work for all. Our solutions are designed to be deployed in a couple different ways.
In large part to our service team, New Dawn maintains a 98% customer retention rate. After your court or agency implements a New Dawn integrated case management solution, you have access to our dedicated customer support team for questions and assistance.