We claim to provide the best support in the industry, but don’t ask us, ask our customers! Comments and videos from our featured customers are available in the Customers section. Upon request, we will also provide contact information for other customer agencies.
After your court or agency implements a New Dawn integrated case management solution, you will have access to our dedicated customer support staff for questions and assistance.
Some of your support options include:
Customer Service department: You can contact our customer service team via chat, interactive web session, toll free phone, fax, or email during our support hours. Our support staff uses web-based technology that allows them to see your case management system in operation on any of your user’s workstations, interact with a set of drawing and/or pointing tools, and chat and collaborate online with other New Dawn staff or other external viewers in tandem.
Version upgrades: You receive all new releases to our software, including major upgrades, as a free part of your support contract. We provide regular version releases based on the input of our customer base and our industry research. New versions of our case management solutions are backward compatible and will not compromise your court, agency, or user-specific changes.
Customer community: As a New Dawn customer, you will have access to a customers-only section of our website. On the support site, your Application Administrator can access new product information and announcements, query detailed FAQs, search the knowledge base, chat with a support representative, participate in message board discussions, exchange documents and reports with other case management software administrators, and submit enhancement requests.
Continued training: As a New Dawn customer, you will have access to many training options even after your implementation is complete, including monthly training webinars and an annual users’ conference.
Annual visits: We place a high priority on ensuring that our customers are getting optimal usage from our case management solutionand are fully satisfied. For that reason, depending on the goals of your project and court/agency size your support contract will include onsite service and training visits per year where we send at least one of our project implementers to your site to train you on new software features, provide additional configuration services, and ensure that your solution is functioning optimally for your court or agency.