In addition to a software decision, selecting a case management system is also selecting the vendor who supplies it—you need someone who ensures success during your project and provides reliable support afterwards. When implementing a new case management system, you want to pick the right partner to help you.
We specialize in not only creating software solutions, but in tailoring them to fit your unique needs. The solutions you receive from us will contain reports, business rules, automated documents, and even screens configured to match your processes.
Through extensive experience implementing our case management software solutions in more than 300 government agencies throughout the United States and internationally, we have the practice expertise, and resources required to make your project a success. We provide a complete solution, from consultation at the projects’ start to support and continued training after go-live.
Our professional services include:
We will assign an experienced project management team to your project, including a PMP certified project manager, and one or more project implementers, business intelligence specialists, data conversion and interface developers (if needed), and support specialists.
Our case management solutions are different from other case management products because, while it comes with most of your needed functionality intact, our focus is on providing you with a solution that is specifically aligned to your business processes and needs. New Dawn also recognizes that eighty-five percent of the over 19,000 incorporated cities in the United States have populations of 10,000 or less. If you are from one of these jurisdictions, we are sensitive to your needs and have designed a unique service model for you that differs from our enterprise-level case management software implementations. New Dawn offers a small government implementation for offices that have ten or fewer users in the office. Your project will be implemented by one of our specialized service teams that focus exclusively on our small government clients. This team will ensure your project is ideally implemented from a small government standpoint and ensures your goals are met on-time and on-budget.
We provide a wide array of training options to ensure that your end users, application administrators, and IT resources have the required skills to guarantee project success. Our training programs can be customized for the specific goals and budget of your agency or court.
Why leave your data behind when you migrate to your new case management system? Take advantage of the data that is in your existing case management system with an electronic data conversion that meets your needs and your budget. New Dawn data migration resources have successfully performed hundreds of data migrations for our customers ranging from multi-database, statewide implementations, mainframe non-relational, and even competitive systems.
Take advantage of the information captured by other government agencies in your jurisdiction and reduce duplicate data entry by your staff. We have years of experience developing data sharing relationships with many of the industry leaders in the government and public safety community. Based on your budget, resources available, and strategic goals of your court or agency, we offer two powerful and flexible options to accomplish your data exchange requirements.