Our case management solutions are different from other case management solutions because, while it comes with most of your needed functionality intact, our focus is on providing you with a solution that is specifically aligned to your business processes and needs. Our case management software products are “hybrid” solutions, meaning that it gives you all the advantages of a commercial product—regular releases, rapid response support team, and a nationwide user base of your peers—with all the flexibility, and without the expensive cost of a custom-developed application.
While hybrid solutions can be a great fit for most agencies and courts, no two hybrid solutions are the same. It is important to weigh hybrid case management systems carefully and make sure they include important functionality and configuration options.
No matter the unique needs of your agency or court, there are four essential features a hybrid solution should have:
• User-defined screens
• Integrated agency-created reporting
• Document automation and template creation
• Integrated and included document scanning, indexing, OCR and searching capability
• Integrated and included document management, routing, queing and workflow solution
• Agency or court defined creation of an unlimited number of additional fields
• Automated business rules
Making a decision on case management software can be a daunting task. When deciding if a hybrid solution is right for you, ask yourself the following questions:
• Does your agency or court have unique needs that cannot be met by an off-the-shelf product?
• Do you need to go live with the new case management software quickly?
• Does your workflow evolve over time?
• Do you need to be able to customize your software without the help of a development team?
• Is a custom-built solution out of your budget?
If you answered yes to any or all of these questions, then a hybrid case management system may be the solution your organization or court has been looking for.