Meeting governments’ goals requires dedicated and qualified personnel. It also demands organization, simplification, speed, efficiency, and accessibility—that’s where New Dawn comes in.
Case management is an area where government agencies benefit from using new software tools and organized approaches. Although it is commonly associated with criminal justice or social services, case management applies to Medicaid, workers’ compensation, revenue collection, healthcare, and other government services or tasks that require structured, information-dependent processes to handle events, documents, reports, financials, or incidents. Cases include citizen complaints, claims, permit submissions, judicial proceedings, and thousands of other actions initiated—intentionally or accidentally—by people or businesses, in person or online.
New Dawn’s Adaptive Case Management software solution accommodates all types of government agencies—from child and family services, to administrative hearings, to Medicaid, to healthcare, and more. Our public access solutions allow secure and agency-controlled web access for your stakeholders and constituents for case filing, online payment, and public access. As long as you have a case, we have a solution.
Government agencies choose New Dawn’s Adaptive Case Management solution because:
Case management your way: Government agencies frequently have unique needs not easily met by most commercial off-the-shelf (COTS) programs. New Dawn’s Adaptive Case Management software solution provides all the advantages of a COTS program with the flexibility (but without the costs and time commitment) of a custom-developed application. You can create an unlimited number of fields, create screens and data views based on users and groups, embed external programs, define code tables, create your own graphical dashboards, add an unlimited number of case types, and more! Our powerful and web service-based Application Programming Interface (API) allows your resources to integrate to any third party system.
Accessibility from anywhere: New Dawn’s Adaptive Case Management secure web design allows access whether you host it at your central agency or have it hosted for you through our Software as a Service (SaaS) option. New Dawn’s Adaptive Case Management solution is designed to work well for multiple agencies and divisions, is centrally deployed and managed, and can be accessed anywhere with a secure web connection.
One vendor, one solution: New Dawn’s Adaptive Case Management solution has all your most important functionality built-in so that you don’t have to work from several different programs to get your job done. For example, it includes case management, document management, business rules management, document routing, email and event notification, scanning and redaction, a public web portal, e-filing, online payment capability, integration, financial tracking, calendars, reports, automated document and report generation, automatic notifications, file tracking, electronic and digital signatures, and more.
Boost revenue with automation, flexible processes and the reach of the web: Our solutions adhere to standard government GAAP accounting standards for assessing, collecting, and disbursing funds and fees. You can create statements, accept payments, create payment schedules, generate receipts, and balance your financials with detailed reporting capabilities. All fee types and codes are completely defined by you. Agency-defined allocation rules, default fees, and “chained” financial obligations allow New Dawn’s Adaptive Case Management financial solutions to be tailored to your operation and procedures. Our online payment solutions provide the ability to receive payments, fees, and other collectables 24/7.
Integrated accounting system & online payments: Purchasing a new case management solution is no easy task. The procurement process can be difficult to navigate. To help you through this process, New Dawn offers flexible payment and procurement options.