Government agencies frequently have unique needs not easily met by most commercial off-the-shelf (COTS) programs. New Dawn’s Adaptive Case Management system provides all the advantages of a COTS program with the flexibility (but without the costs and time commitment) of a custom-developed application. You can rename system fields, define screens and data views for users and groups, embed external programs and websites, control code tables, add an unlimited number of case types, add an unlimited number of fields, and more!
Unique workflow for each of your case types/business rules management
Using New Dawn’s Adaptive Case Management software Business Rules Manager, it is a snap to define your agency’s rules for case workflow, even without knowing any programming languages. The Business Rules Manager allows case statuses, events, reports, and notifications to be linked to and triggered by each other and timed events.
You can process each of your different categories and case types uniquely, as determined by your agency. Your agency defines the frequency of all the ticklers, alerts, and prompts for any agency-defined business rules—including automated event and calendar entries, case close procedures, intake processes, and calendar condition rules—all in a single business rule management tool.
User & group dashboards
New Dawn’s Adaptive Case Management software “dashboards” provide one of the most innovative case management benefits: agency-defined and personalized information for administrators and staff on one screen. You can have several different dashboards created and customized based on user, location, division, staff type, and team/unit.
The key reporting areas for your agency are automatically displayed on your dashboards, providing users with a powerful messaging center. Key displays—including My Active Cases, My Tasks, My Calendar, My New Cases, and much more—are graphically displayed and hyperlinked for easy viewing and access.
Customized screens
Our minimalist screen design allows rapid case and name entry and reduces data entry error and training time because everything related to your case and name/party entry can be listed on one screen. Most importantly, you will have the ability to build all of these screens the way that you do business.
Agency-defined fields
New Dawn’s Adaptive Case Management software’s flexible design will only display the relevant fields that you want available for case and name/party intake based on the user or role of user. This design provides everything required for data intake staff on one screen and is fully defined by your goals, procedures, requirements, and workflow.
Agency-definable case & name numbers
Your agency’s case management tracking capabilities must grow as your statistical and reporting requirements grow each year. With New Dawn’s Adaptive Case Management software, you can add an unlimited number of coded fields to track any data you want. The agency-defined case and name numbering wizard accommodates the variety of numbering schemes used within your agency. Auto-numbering allows your agency to maintain your existing case numbering system or develop a new system. All numbers are readily available for searching via New Dawn’s Adaptive Case Management software web-style searching and reporting.
